1. Terms and definitions
1.1. "Buyer" — a user who intends to use, is using or has used the functionality of the Site and/or the Service provided on its basis to select and purchase Goods, as well as delivery services offered by the Seller.
1.2. "Seller" — depending on the legal status and payment terms — for the transaction being concluded, a user who has completed the registration procedure on the site in the status of a store, intending to use, is using or has used the functionality of the site provided on the basis of the service to search for buyers, conclude a transaction with them and accept execution under such transactions in terms of payment.
1.3. Public Offer / Offer – the text of this document with all appendices, amendments and additions thereto, posted on the Website and accessible on the Internet at: uzflora.com
1.4. "Acceptance of the Offer" – full and unconditional acceptance of the Offer by the Buyer, by the Buyer performing the actions set out in this offer when placing an Order on the "Internet Website" and paying for it. 1.5. "Internet Website" – the uzflora.com
Online Store 1.6. "Agreement" – a transaction for the purchase of Goods, together with all related documents, which is concluded and executed on the terms of this Offer. 1.6. "Goods – bouquets of flowers, individual flowers, gift wrap, postcards, soft toys, souvenirs and other goods, as well as related services offered to the Buyer by the Seller. 1.7. "Recipient" – persons specified by the Buyer accepting the delivered Flowers. 1.8. “Order” — containing the terms of the agreement for the purchase of Goods, executed by the Buyer by selecting the Goods from among those offered by the Seller and filling out the form on the Internet Site page.
2. Subject of the Agreement
2.1. The Seller undertakes to conclude the Agreement in accordance with the current price list and catalogues published on the website and to arrange for the delivery of Flowers to the Recipients, and the Buyer undertakes to pay for the Flowers under the terms of this Agreement. The quantity and name of the Flowers are determined by the Buyer's Order, executed in accordance with the rules posted on the website.
2.2. The bouquet that the Customer has selected from the Contractor's catalogue is made by the Contractor to be as similar as possible to the photograph on the website. The examples of works provided on the Website are possible options for making flower arrangements. The Contractor draws attention to the fact that all bouquets are made manually by florists, therefore a slight deviation in shape from the photograph presented on the website is possible. At the same time, a replacement in quantity, assortment and composition of flowers is possible depending on the season, availability of flowers in a particular region and other factors for equivalent ones in quality and cost. This allows the Contractor to fulfill the order without delays.
2.3. The Buyer agrees that the purchased material may have deviations and features due to its natural origin, and the material sample gives only a general idea of the type of product. The Parties agree that the Buyer will not have any claims related to possible deviations from the sample color scheme due to the natural origin of the flowers.
2.4. The cost of the goods is determined in accordance with the price of the goods valid on the date of placing the order, indicated on the website.
2.5. If the Buyer specifies remote delivery areas or rare types of goods when placing the Order, the final price and other terms of the agreement are agreed upon by phone or email.
2.6. The goods are to be delivered to the Recipient at the address specified in the Order. The deadline for fulfilling the Buyer's order depends on the type of goods (bouquets and flower arrangements, wedding bouquets), delivery terms (delivery during working hours, delivery on holidays and pre-holiday days, delivery outside working hours), delivery location, service area. A detailed description of the terms of delivery of goods to Recipients is provided in the "Delivery Procedure" section.
2.7. When registering (placing) an Order on the Seller's website, the Buyer undertakes to provide the following registration information about themselves and the Recipient of the goods:
If the recipient is unable to accept the gift at the appointed time, our employees will immediately contact you to resolve the issue of re-delivery at another time.
If the recipient's address or number was indicated incorrectly/incompletely, the fulfillment of your order may be significantly delayed
2.8. The Seller shall not be liable for the content and accuracy of the information provided by the Buyer when placing an Order, including for the personal data specified by them. It shall not be considered a violation for the Seller to provide information received from the Buyer to agents and third parties acting on the basis of an agreement with the Seller to fulfill obligations to the Buyer, including, but not limited to, informing about promotions and special offers. The Seller requires that when processing such information, these agents and third parties follow the Seller's instructions and comply with this privacy policy, as well as take other necessary appropriate measures for protection.
2.9. The Buyer agrees that deliveries on February 14, March 7 and 8, Mother's Day may be delayed, of which the Seller will notify the Buyer.
2.10. Delivery of goods may be carried out by the Seller with the involvement of third parties. When placing an order in the online store, the Buyer agrees to the processing of their personal data. The Buyer's consent to the processing of personal data is provided without limitation of its validity period. The Buyer has the right to refuse to receive the mailing list at any time by sending a corresponding request to the Seller.
3. Rights and obligations of the Parties
3.1.1. Carry out personal delivery of the goods to the buyer or arrange for delivery in accordance with the procedure and conditions of the transaction and in accordance with the Order accepted for execution.
3.1.2. If the "photograph of product delivery" service was ordered, send a photograph to the e-mail address specified when placing the Order. The Seller is released from obligations under the "photograph of product delivery" service if the Recipient refuses to have the photograph taken.
3.1.3. Transfer to the buyer the goods of proper quality that meet the terms of the transaction. In the event of inadequate quality of the goods, take actions to ensure satisfaction of the Buyer's requirements related to the delivery of inadequate quality goods: return all or part of the amount of money paid by the Buyer for the goods, or arrange for re-delivery of goods of proper quality to the Recipient.
3.1.4. After the goods have been transferred to the Recipient, inform the Buyer of the completion of their Order via SMS to the phone number or email address specified by the Buyer when placing the Order, if no objections are received from the Buyer within 5 (five) days after the Seller has sent the Buyer a notice of completion of the Order, the Seller's obligations under this Agreement shall be deemed fulfilled.
3.1.5. In the event of the Recipient's refusal to accept the goods or their absence at the delivery location at the time agreed upon in the order, the person delivering the goods is obliged to accept the Flowers for safekeeping with notification of the Buyer by phone and/or email specified when placing the Order. The Buyer is obliged to personally receive the goods accepted for safekeeping within 24 hours from the moment of their acceptance for storage at the time and place specified by the Seller, unless another period is agreed upon by the Parties, or agree on a new delivery time, subject to payment for re-delivery. If the buyer cancels the order, the seller will return its cost minus the florist's costs, as well as transaction costs in the amount of 10% of the order cost in the case of payment by card, if more than 3 days have passed since the payment.
3.2. The Seller has the right:
3.2.1. To retain the full cost of the Order if the Buyer specifies a non-existent, incorrect or incomplete address of the Recipient, except for cases when, by agreement of the Parties, the Buyer pays for re-delivery of the goods to a specified address.
3.2.2. To deliver the goods to an address different from that specified in the Buyer's Order, provided that the new address and delivery time are agreed upon with the Recipient.
3.2.3. To refuse delivery without a refund of the amount paid for the Order, or, by agreement of the Parties, to receive from the Buyer an additional payment for the cost of delivery or the cost of the goods, if the Buyer specifies an incorrect locality of the Recipient.
3.2.4. If the Buyer cancels the order, the Seller shall refund its cost minus the florist's costs, as well as the transaction costs of the order in case of payment by card, if more than 3 days have passed from the date of payment.
3.2.5. The Seller provides a security guarantee, including the protection of personal and other data of users of the electronic trading platform.
3.3. The Buyer is obliged to:
3.3.1. Make payment for the Order amount before the goods are delivered to the Recipient in accordance with the terms of the Order placed by the Buyer. The Buyer has the right to pay for the ordered goods in one of the following ways, described in the section "Payment for the order"
3.3.2. Reimburse the Agent for any additional expenses incurred due to the fault of the Buyer before the Seller fulfills its obligations. Additional expenses include, but are not limited to: payment for re-delivery of the Goods to the Recipient, payment for the courier waiting at the address, payment for delivery outside the delivery zones selected by the Buyer on the website.
3.4. The Buyer has the right to:
3.4.1. Receive discounts when placing an Order. The conditions for receiving discounts are specified on the Internet site
3.4.2. Refuse delivery of the Goods with a partial refund of the amount paid for the Order, minus the amount of expenses incurred by the Seller.
4. Additional conditions
4.1. The Goods are delivered to the recipient - the Buyer or another person specified by the Buyer when placing the Order. The person specified by the Buyer as the recipient of the Goods is considered to be duly authorized by the Buyer to perform actions to accept the Goods. The term (time), delivery address and recipient of the Goods are specified by the Buyer when placing the Order. The minimum term (time) of delivery is specified in the description of each Product. If the Buyer specified the recipient's telephone number when placing the Order, the Goods are delivered to the address provided by the recipient, if the delivery address was not specified in the Order.
4.2. The Seller may deliver the Goods with the involvement of third parties.
4.3. Delivery of the Goods within the city's delivery zone is free of charge. The cost of delivery of the Goods outside the city's delivery zone is calculated individually. When handing over the Goods, the Recipient of the Goods is obliged, in the presence of the person delivering the Goods, to check the appearance and packaging of the Goods, their quantity, completeness, assortment.
4.4. The recipient of the Goods must receive the delivered Goods within 10 minutes from the moment the delivery person arrives at the delivery address. A repeat visit and waiting by the courier at the address are subject to a fee.
4.5. The Buyer has the right to refuse the Goods of inadequate quality or significantly different from the composition presented on the Website or in the Mobile Application. In this case, the Buyer shall be refunded the cost of the Goods paid by the Buyer no later than 10 (ten) days from the date of the Buyer's submission of the relevant claim. The amount paid for the Goods shall be refunded in the same way as the payment was made or in another way agreed upon by the Parties.
4.6. The Buyer has the right to refuse delivery of the Goods with a full refund of the amount paid for the Order until the Order status changes to "Your order is being processed" in the Personal Account. The Buyer has the right to refuse delivery of the Goods with a partial refund of the amount paid for the Order minus the amount of expenses incurred by the Seller in fulfilling the Order, until the Order status changes to "The courier has left with your order for delivery" in the Personal Account. Delivery time. The Seller's obligations extend to the delivery date and time interval specified by the Buyer when placing the Order. The Seller strives to fulfill the Buyer's wishes regarding the delivery time, but does not accept claims for delivery delays of less than 45 minutes. The Buyer agrees that delivery on February 14, March 7 and 8, as well as on the day of the national Mother's Day may be delayed, about which the Seller informs the Buyer.
4.7. The Offer shall enter into force from the moment of posting on the website and shall be valid until revoked by the Agent. The Agent reserves the right to amend the terms of the Offer and/or revoke the Offer at any time at its sole discretion. Information about the change or revocation of the Offer shall be communicated to the Buyer at the Agent's discretion by posting on the website or by sending a corresponding notice to the e-mail or postal address specified by the Buyer upon conclusion of the agreement or during its execution.
4.8. In the event of revocation of the Offer or amendments to the Offer, such decisions shall enter into force from the moment the Buyer is informed thereof, unless another term for their entry into force is specified in the Offer or additionally with such notification.
4.9. The Agreement shall enter into force from the moment of Acceptance of the Offer by the Buyer and shall be valid: a) until the Parties have fully fulfilled their obligations under the agreement, or b) until the early termination of the agreement. In case of withdrawal of the Offer by the Agent during the term of the Agreement, it is considered to be valid on the terms of the Offer in the latest version with all necessary documents.
4.10. The Agreement may be terminated by agreement of the Parties or on other grounds stipulated by the Offer or the current legislation of the Republic of Uzbekistan.
4.11. When placing an Order, the Buyer certifies that the terms of this Agreement and other terms specified on the Internet site at uzflora.com at the time of conclusion of the Agreement are accepted by him without any objections and correspond to his actual will as the Buyer. When placing the Order, the Buyer understood the meaning of the terms, words and expressions used in this Agreement according to their legal definition and (or) interpretation in accordance with the legislation of the Republic of Uzbekistan. Taking into account that the Seller uses the services of third parties to deliver the Goods to the Buyer, a mandatory condition for placing an Order and paying for it is the absence of objections regarding reimbursement to the Seller of the cost of delivery of the Goods in the declared amount. Under no circumstances is the Seller obliged to document the cost of delivery. The Seller's liability to the Buyer is limited to the cost of the Goods ordered by the Buyer.